![]() If it were, the move would seemingly contradict a stance taken by Walgreens’ Chief Financial Officer in January when he said, “Maybe we cried too much last year” about merchandise losses.īut at least one industry expert told CNN Thursday that the prototype store’s layout would safeguard it better against theft, especially as nationwide retail crime trends escalate. The redesign was not done as an anti-theft measure, according to the retailer. The retailer said the concept is testing a different version of convenience that’s adapted for the way consumers are shopping now, including self checkout and online order/store pickup. In an emailed statement to CNN Friday, Walgreens said the purpose of the new store concept and technologies is to “enhance the experiences of our customers and team members” with a focus on shopping digitally for convenience. The store has a pharmacy with its own kiosk to use for check-in and order fulfillment, among other features. Walgreens said customers can also place their orders online for pickup in the store. Once the order is made, a Walgreens employee retrieves the products and packs them for pickup at a separate counter in the store. Those hidden products – including color cosmetics, beer, wine and spirits, hair color products and gift cards – can only be accessed for purchase through a kiosk system, also set up in the store.Ī post shared by Walgreens select and place their orders using a tablet-like device. Most everything else you expect you find at the drugstore chain is kept in an in-store fulfillment area, which is off-limits to shoppers. The new Walgreens store now has only two aisles for shoppers to peruse for their everyday needs, such as over-the-counter medication, bath and body care supplies, batteries, Band-aids, and grab-and-go snacks. It’s not designed to deter theft, Walgreens says.īut retail experts say keeping all merchandise out of reach sure is an effective way to combat rising incidents of shoplifting in America. Why? Walgreens says it’s a digital-first experimental store to benefit customers. Last week, the same location reopened with a dramatically pared back look. The store, located on 2 East Roosevelt Road, at one point offered a typical Walgreens shopping experience – multiple aisles stacked with daily essentials, cosmetics, packaged snacks, health care needs and an in-store pharmacy. ![]() Walgreens just opened a redesigned store in a downtown Chicago neighborhood where most of the merchandise is intentionally kept out of sight. ![]()
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